It makes me think there was some damage at the store level, or in shipping
What to look for in a good travel backpack Durable, light and water-resistant fabric One of the most important factors that will determine whether or not you have chosen a good backpack is the fabric
Tricking trout is the name of the game
No frayed straps, stitches or material, no punctures, no stretched areas of the hip belt straps where they touch the buckles, no marred or ripped material from scraping up against granite and sandstone walls, no ripping of the shoulder straps from the body of the pack, no zipper rings tearing or falling off their loops, and no stretch marks or rips on the elastic pocket webbing
Finish if desired
However, I love this bag so much, it's worth the risk (I didn't like the lavender or black versions nearly as much!)